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AVC_beige
Commercial Commercial Systems Engineering & Technical Consultancy Mechanical & Environmental Systems Engineering Commercial Electrical Infrastructure & Power Systems Architectural & Workplace Lighting Design and Control  BMS & Integrated Control Systems  Commercial AV, IT & Network Infrastructure
Residential Residential Systems Engineering & Technical Advisory Environmental Systems Engineering (Heating, Cooling & Ventilation) Residential Electrical Infrastructure & Power Systems Architectural Lighting Design & Control Integration Integrated Home Automation & Control Systems Residential AV, Data & Network Infrastructure
AVC 71 Shelton Street, London, WC2H 9JQ, United Kingdom 020 4621 6479 info@avc-uk.com

Privacy Policy

This privacy policy explains how AVC (“we”, “us”, “our”) collects, uses and protects your personal information when you visit https://avc-uk.com, contact us, book a consultation or take out a service subscription. AVC is the data controller for this website. Company number: 11112291. VAT ID: GB 331503152. Address: 71 Shelton Street, London, WC2H 9JQ, United Kingdom. If you have any questions about this policy or your data, contact us at info@avc-uk.com or on 020 4621 6479.

The information we collect

  • Details you send us through the contact form: your name, email address, phone number and message.
  • Booking details when you schedule a Microsoft Teams consultation: your name, email address and chosen appointment time.
  • Subscription and billing details when you take out a service plan, which are processed by our subscription and payment provider (Zoho). We do not store your card details on this website.
  • Technical and usage information when you browse the site, such as your IP address, browser type, the pages you view, and a cookie that remembers your language preference.

How and why we use your information

  • To respond to your enquiries and provide quotations (our legitimate interests, and steps taken at your request before entering a contract).
  • To schedule and hold consultations, and to deliver and bill our services (performance of a contract).
  • To understand how the website is used so we can improve it, using analytics (our legitimate interests, and consent where required).
  • To meet legal and accounting obligations (legal obligation).

Who we share information with

We use trusted service providers to run our website and business: Microsoft (Teams meetings and Bookings appointments), Zoho (service subscriptions and customer records), Google (Google Analytics), our website hosting provider, and email delivery services. These providers process data on our behalf, and some may process data outside the UK with appropriate safeguards in place. We do not sell your personal data.

How long we keep information

We keep personal information only for as long as it is needed for the purposes described above, or for as long as the law requires (for example, accounting records).

Your rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018) you have the right to request access to your personal data, to have it corrected or erased, to restrict or object to our processing of it, and to data portability. To exercise any of these rights, email info@avc-uk.com. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies and analytics

This site sets a small number of cookies: a cookie that remembers your language preference and Google Analytics cookies that help us understand, in aggregate, how visitors use the site. You can block or delete cookies at any time in your browser settings.

Changes to this policy

We may update this policy from time to time. This version was last updated on 7 August 2026.

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